Thursday, February 5, 2009

Ask For What You Want

Whether it's the "best price for a multiple night deal," an upgrade to a suite, or breakfast, at your next hotel, ask for what you want. There's a difference between being a "squeaky wheel" and asking politely, with a smile, for what you desire.

My motto is: If you don't ask (with a smile), you don't get!

I called the hotel where I would be staying last week, the day prior to my arrival, and asked for exactly what I needed for my client - who needs handicap accessability. After repeating my needs twice, I was guarantied that everything would be ready. Therefore, when entering my room, I was shocked that three of my requests were not met. I asked for a new room - AND BREAKFAST for three. The following day, when our second set of rooms were not acceptable, I asked for something more appropriate - I was given a SUITE. At a late dinner, I was cold and asked if the air conditioning could be turned down (only two other tables in the restaurant,) and I was told there was a problem with the controls and we were OFFERED TEA or COFFEE.

I want to add that I use Travelocity.com or Kayak.com for all of my travel plans; yet, I always call the hotel to ASK if they have any special deals going on at the time. (I travel every six weeks with a particular client, and numerous other times throughout the year.) For example; when I checked for prices on line one day, Travelocity's price was $284. A few days later it was posted at $168, same as the hotel's new price. When I called the hotel to inquire about multi-night deals, or any other deals, I was quoted $111 - if I was willing to for it to be nonrefundable. You bet I did! Representatives are not willing to reveal any deals unless you ASK.

I truly believe it's how you ask, and that this motto can be used in anything you do in life.
It goes along with my other motto: If you think you can, you will; If you think you can't, you won't!

Be assertive, not aggressive, and ask for what you desire - of YOURSELF and others.

2 comments:

Terra said...

well said shelly well said.

Bonnie said...

I'm getting better at this..the other day we went to Mr. Biggs (used to be Fat City) We bought a 4 person pkg which included a pizza buffet. Well, come to find out they no longer had the buffet but they could offer us 4 pers size cheese pizzas. I said in a pleasant tone "you mean not only do we not get the buffet we purchased but we don't even get a topping on our pizzas"? he went to talk to the manager and we ended up getting a Large pizza, any toppings we wanted an order of Mozz. sticks and a pitcher of drinks with free refills! You are right it doesn't hurt to ask.